WHAT IS CALL TAG?
Call Tag is a process for which CSRs needs to doa return using UPS website. To set up a return of shipment request from the consumer’s home address going back to the shipper’s address.
How would we know if packages are for calltag?
- If consumer request for an item but we unintentionally sent a wrong item
- If a consumer receives items that are not for them (wrong delivery)
How can we say if a call tag needs to be processed?
- If a consumer called in and they received incorrect packages
- If the packages are within 14-days (2weeks)
- If the package for call tag has a total weights of 20 lbs or 1 case of our products.
DO NOT OFFER CALL TAG
- If a call tag is not necessary.
- Items less than 1 case (4 bags pads – 1 opened bag of pad= 3 bags) X
- Do not have any box
- More than 2 weeks
To Do Call Tag:
Go to https://www.ups.com/us/en/Home.page
- Log In Using User name and Password Provided. (Ask Administrator)
- Go to Shipping Tab then click on Create A Return
![](http://employee.rpromise.com/wp-content/uploads/2019/09/1-3-1024x505.png)
- Create Return Form will pop-up. Fill-out the form. The information with * are the one necessary to complete.
![](http://employee.rpromise.com/wp-content/uploads/2019/09/3-3-506x1024.png)
![](http://employee.rpromise.com/wp-content/uploads/2019/09/4-2-506x1024.png)
- Where is the return shipment coming from? – This is where UPS will pick up supplies ?
- Where is this return shipment going to? This is where the items go back. This is most of the time, our address. – #10 Poulson Ave. Essington, PA 19029
- What are you returning?
- Packaging Type: Other Packaging
- Package Desired Value – Blank
- Merchandise Description- Medical Supply Inc
- How would you like to return?
- Service- UPS Ground Service
- Label Delivery Method- 3 Delivery Attempts
- Would you like to add reference numbers to this return shipment?
- Reference #1- Customer ID
- Reference #2- Order ID of the order last shipped that we will pick up.
- How would you like to pay?
- Payment Method for Shipping Charges- 8145w Medical Supply Inc
- Associate a Shipper’s UPS Account- Medical Supply Inc
- Click NEXT
![](http://employee.rpromise.com/wp-content/uploads/2019/09/5-2-484x1024.png)
Lastly, once everything is checked and the review form are all correct, click SHIPNOW to continue with the Call Tag Request. Do not forget to know on the consumer’s account.
![](http://employee.rpromise.com/wp-content/uploads/2019/09/6-2.png)