For order that were billed to termed insurance, please do the following the steps:
- Update cons’ active insurance.
- Update the Billing Path.
- Delete the status line in the Billing Order Status
- Highlight the line that needs to be deleted (those that were billed to wrong insurance)
- Go to “Status” tab and hit “Delete Status Line”
- Mark the order as “delivered”
For orders that are past timely filing, we still need to bill the insurance to get a denial then we write off the order.
We are doing this clean up the billing and prevent from the same billing issues to keep coming back.