For order that were billed to termed insurance, please do the following the steps:

  • Update cons’ active insurance.
  • Update the Billing Path.
  • Delete the status line in the Billing Order Status
    • Highlight the line that needs to be deleted (those that were billed to wrong insurance)
    • Go to “Status” tab and hit “Delete Status Line”
  • Mark the order as “delivered”

For orders that are past timely filing, we still need to bill the insurance to get a denial then we write off the order.
We are doing this clean up the billing and prevent from the same billing issues to keep coming back.