A Word About This Handbook

The policies outlined in this handbook should be regarded as management
guidelines only, which will require changes from time to time. MSI and its
management has the right to make decisions involving employment as needed in order to facilitate the needs of the company which in turn can be beneficial to its employees.

This handbook supersedes and replaces all prior handbooks, policies,
procedures and practices of the company.

Company Vision and Mission Statement


To promote a global customer oriented institution.


  • Compassion: MSI is dedicated to providing excellent products and service in order to promote the health and well-being of our clients. MSI strives to provide the best in education, service and compassion for our patients. We are committed to providing service that far exceeds the standards of our industry and our client’s expectations, with an ultimate respect for our client’s dignity.
  • Compliance: MSI works to exceed the requirements of all local, state and federal laws concerning patient care, compliance, documentation and billing.
  • Responsibility: MSI understands that to meet the needs of our clients and those of our employees, sound ethical behaviour and a conservative fiscal plan are essential. Additionally, MSI strives to be a positive community figure through actively supporting charities in the states we serve.

Equal Employment Opportunity Policy

It is the policy of MSI to provide equal opportunity in employment for all qualified persons, and to prohibit discrimination in employment because of race, creed, colour, sex, age, national origin, religion, disability, or any other characteristic protected by law. This applies to:

  • Recruitment and new employee selection
  • Employee promotions, demotions, and training
  • Disciplinary actions and termination for cause
  • Pay rates, salary adjustments, and annual salary increases

Physical fitness requirements relating to minimum standards for job description may be a reasonable employment factor, given that such standards are reasonably necessary for the specific work to be performed and are uniformly and equally applied to all applicants for the particular job category, regardless of age and sex.

Code of Ethics and Privacy Policy

MSI expects and requires that all employees conduct business ethically. Any instance of unethical behavior toward any clients/patients, vendors, co-workers is considered egregious misconduct warranting termination on the first offense.

OHIO PASSPORT’S CODE OF ETHICS provides an excellent ethical code to follow for our interaction with all clients/patients. The Passport Code of Ethics which is part of MSI’s Code of Ethics is provided here and must be acknowledge by signature and adhered by all employees.

The Passport Code of Ethics requires workers to furnish services in an ethical, professional, respectful, and legal manner and not engage in any unethical, unprofessional, disrespectful, or illegal behavior including:

  1. Consuming the client/patients food or drink, or using the client/patients personal property without his/her consent.
  2. Bringing a child, friend, relative, or anyone else, or a pet, to the client/patients place of residence.
  3. Taking the client/patient to the provider’s place of business.
  4. Consuming alcohol while furnishing a service to the client/patient.
  5. Consuming medicine, drugs, or other chemical substances not in accordance with the legal, valid, prescribed use, or in any way that impairs the provider from furnishing a service to the client/patient.
  6. Discussing religion or politics with the client/patient or any other person in the care setting.
  7. Discussing personal issues with the client/patient or any other person in the care setting.
  8. Accepting, obtaining, or attempting to obtain money, or anything of value, including gifts or tips from the client/patient or his /her household members or family members.
  9. Engaging the client/patient in sexual conduct, or in conduct that a reasonable person would interpret as sexual in nature, even if the conduct is consensual.
  10. Leaving the client/patient’s home for a purpose not related to furnishing a service without notifying the agency supervisor, the client/patient’s emergency contact person, or any caregiver, or the client/patient’s case manager. “Emergency contact person” means a person the client/patient or caregiver want the provider to contact in the event of an emergency to inform the person about the nature of the emergency.
  11. Engaging in any activity that may distract the provider from furnishing service, including:
    1. Watching television or playing computer or video games
    2. Engaging in non-care-related socialization with a person other than the client/patient (e.g. a visit from a person who is not furnishing care to the client/patient; making or receiving a personal telephone call; or sending or receiving text messages or emails.
    3. Furnishing care to a person other than the client/patient
    4. Smoking without the client/patient’s consent.
    5. Sleeping
  12. Engaging in behavior that causes, or may cause physical, verbal, mental or emotional distress or abuse to the client/patient.
  13. Engaging in behavior that a reasonable person would interpret as inappropriate involvement in the client/patient’s personal relationships.
  14. Being designated to make decision for the client/patient in any capacity involving a declaration for mental health treatment, power of attorney, durable power of attorney, guardianship, or authorized representative.
  15. Selling to, or purchasing from, the client/patient products or personal items, unless the provider is the client/patient’s family member who does so only when not furnishing a service.
  16. Engaging in behavior that constitutes a conflict of interest or takes advantage of or manipulates ODA-certified services resulting in an unintended advantage for personal gain that has detrimental results to the client/patient, his or her family or caregivers or another provider.