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LTNH;LTH |
X items, should be put on 3 mos FO Date, after 3mos, check eligibility first then call if we can. |
HOSPICE |
X items, FO date 4-6 mos from the date the cons said they are in hospice. Check eligibility once every 4- 6 mos. |
STNH, STH |
X items, FO date 1 mos from the date the cons said they are in STNH. Check eligibility before calling. |
Overstocked As Need Basis |
X items FO Date should be set to monthly to whatever date they want a follow up on. Ex: You want to hold supplies? For how long? (“I’ll contact you MSI if I need it) – auto 3 mos. |
HTFN |
X items if consumer said no longer need supplies that much or wants to hold supplies 6 mos or so.. |
Plan No Incontinence |
consumer not incontinent at (but needs to do rephrasing on this hold code) |
MCO NON PAR |
Ane’s tasks- consumer can be a customer given that Ane get us incontract with their MCOs. (just like Molina Health Care) |
Ineligible |
we can service them given that their Medicaid/CHC becomes active. Needs to check all ineligible once a month |
Dissatisfied with MSI |
The consumer was with us before but not happy with our products/ Services |
Different Supplier |
Never tried MSI, we can give samples and let see if they’ll like it. |