ATTENDS Goods Policy
ATTENDS will authorize and accept returns for the following reasons:
(1) Damaged Product caused by ATTENDS. This must be verified with a signed notation by the driver on the Bill of Lading. This should be reported to ATTENDS within 72 hours of delivery.
(2) Defective Product/products not to specification. This must be reported to ATTENDS within 3 months of delivery.
(3) Shipping Errors, which would include shipping the wrong product, shipping to the wrong location and overages, and shortages. This should be reported to ATTENDS within 72 hours of delivery
(4) Customer Service Order Entry Errors. This would include entering the wrong quantity, the wrong product or the wrong ship to location. This should be verified against the faxed purchase order from the customer, or against the ship to address on EDI orders.
(5) Overstock Credits will be accepted with the following provisions:
- A 25% re-stocking fee for every case returned
- Goods must be no older than 6 months from date of manufacture
- Goods must be in salable condition
- Customer must pay freight on all returns
(6) If a customer requests a return that falls out of these guidelines, they should be told that Customer Service is not authorized to issue such a return and that their Account Manager will be notified of the request. The CSR will notify their ATTENDS Account Manager with the information for the request.
(7) If Customer Service is notified by a ATTENDS Account Manager to issue a return that falls out of these guidelines, the return will need to be approved by the Regional Director and the Customer Service Supervisor.
ATTENDS will pay for the freight for all authorized returns. All returns must be returned via ATTENDS approved carrier. If any unauthorized carrier is used the customer will be charged freight. If a customer has been instructed to dispose of the product and returns the product anyway they will be charged for the freight back to ATTENDS. If the RMA equals a truckload in Quantity and ATTENDS is responsible for the freight, the CSR will contact Transportation to coordinate the pickup. The customer must return product within 30 days of receiving the RMA # Any product that has a value= less than $150.00 should not be returned to ATTENDS. The customer should be instructed to dispose of (but not sell) the product and a RMA/NO INVENTORY should be issued.
AUTHORIZED RETURN PROCEDURE
Customer will call Customer Service to request an authorization to return merchandise. CSR will complete Inbound Information Form (yellow-ASAP). The Customer Service Representative (CSR) will enter an RMA order. The CSR should be sure to verify that the product would be returned to the closest geographic location. It will be necessary to verify which warehouse is on the order. The CSR will print out the RMA Form and attach Inbound Information Form and back-up information (Bill of Lading, Packing Slip, etc.). RMA is booked and signed. The CSR will fax a copy of the approved RMA along with Fax cover letter to the customer within 48 hours of receiving the request. The CSR will file the FMA information in the Customer’s file in Customer Service. The Receiving Departments will print RMA acknowledgments from the prior day on a daily basis using the Oracle report menu, PPP RMA acknowledgment. The Receiving Department will keep a file of all expected RMA’s. The Receiving Department will only accept appointments from carriers that have an RMA number that is valid. It is necessary to check that the return is being scheduled with the right warehouse. If the carrier is trying to return product to the wrong warehouse, an appointment should not be made and the customer will be responsible for re-delivery charges to the correct warehouse. The Receiving Department should notify Customer Service, who will contact the customer. The Receiving Department should pull the RMA Form when the carrier returns the product and note exactly what was received and the condition of the merchandise.
(8) If the customer returns unauthorized product, credit will not be given, and it should not be received in the system on the RMA. A Miscellaneous inventory transaction and QA inspection will be necessary if the product is returnable to stock. The Receiving Department should note what was returned, unauthorized, on the RMA form. Customer Service should be notified immediately so they can communicate to the customer the discrepancy.
- If the customer returns a quantity less than was originally approved, the adjusted quantity may be received on the original RMA order to give proper credit. Customer Service should be notified immediately so they can communicate to the customer the variance in quantity received.
- If the customer returns a quantity greater than was originally approved, credit will not be given for the overage, and it should not be received in the system on the RMA. A miscellaneous inventory transaction and QA inspection will be necessary if the product is returnable to stock. The Receiving Department should note what was returned, unauthorized, on the RMA form so Customer Service can contact the Customer.
- If the customer returns product that is not in “return stock” or “sellable” condition, the product should be received as zero and no credit given. Customer Service should be notified so the customer can be contacted and the line canceled from the RMA
10) A designated person in the warehouse will investigate to determine “root cause” for each RMA. After disposition has been resolved, the completed package of information will be sent to Customer Service in order to attach to the original RMA.
11) The CSR will call up an Open RMA Report every Monday to determine if any RMA are approaching 30 days. The CSR will notify the customer of those RMA’s approaching 30 days to determine if product will be shipped back or if RMA needs to be canceled
Essidy Return Goods Policy
Claims and Returns:
Merchandise may not be returned without the prior authorization of Essidy Personal Care. Customer Service may be notified within 24 hours of receipt of shipment of any damaged product or quantity discrepancies and final claims regarding
Damaged product must be made within 60 days. No deductions may be taken by purchaser and without the prior written approval of Essidy Personal Care. All returns permissible hereunder may be subject to a restocking charge.
All orders are subject to acceptance by out Philadelphia, Pa headquarters. Orders will be accepted subject to the complete Essidy Personal Care Terms of Sale in effect at the time the order is received.
Order Lead Time
Essidy Personal Care requires a three working day lead time for all North American Truck Load (TL) and less than Truck Load(LTL) and (UPS) orders.
Orders requiring confirmed delivery appointments will be entered upon confirmed delivery appointment.
Orders received by 5:00 p.m. Central Time will be entered the same day.
Return Goods:
Contact Customer Service for detailed information regarding Essidy Personal Care Return Goods Policy.
Warranty Policy
Essidy Personal Care a medical device manufacturer, complies with the FDA’s Quality System Regulation with respect to good manufacturing practices.
Essidy Personal Care warrants all products it manufactures and distributes to be free of defects in materials and workmanship. Any product not meeting Quality Control Standards will be replaced at no cost.
Freight
Unless otherwise indicated on the Bill of Lading or the invoice, shipments of FOB destination, freight prepaid to city of destination via route selected by seller for minimum orders of combined products on one shipment to one destination.
Order Lead Time:
SCA 7 DAY LEAD TIME, ATTENDS LEAD TIME 8 TO 14 DAYS, MED LINE 2 DAY, S ABBOTT 2 DAY, S U-LINE 1 TO 2 DAY, S
SCA Personal Care requires a three working day lead time for all North American Truck Load (TL) and less than Truck Load (LTL) and (UPS) orders. Orders requiring confirmed delivery appointments will be entered upon confirmed delivery appointment.
Orders received by 5:00 p.m. Central Time will be entered the same day.
Return Goods:
Contact Customer Service for detailed information regarding SCA Personal Care Return Goods Policy.
Warranty Policy SCA Personal Care a medical device manufacturer, complies with the FDA’s Quality System Regulation with respect to Good manufacturing Practices. SCA Personal Care warrants all products it manufactures and distributes to be free of defects in materials and workmanship. Any product not meeting Quality Control Standards will be replaced at no cost,
Freight
Unless otherwise indicated on the Bill of Lading or the invoice, shipments of FOB destination, freight prepaid to city of destination via route selected by seller for minimum orders of combined products on one shipment to one destination.
Abbott Return Goods Policy
Customers that have a direct account with Abbott will receive a credit for the returned Products in the form of a credit memo, which Customer may apply towards future purchases from Abbott. If a Customer does not have a direct account with Abbott, then Abbott may issue a check to the Customer for the amount of the returned Products. CUSTOMER SHALL NOT DEDUCT OR SET OFF ANY AMOUNTS OWED TO Abbott FROM aN INVOICE, UNTIL CUSTOMER RECEIVES AN APPROVED CREDIT MEMO FROM Abbott. Notwithstanding interest on overdue payments, Customer shall pay an additional service charge of 1½% per month (or the highest amount allowed by law, if lower) for unauthorized deductions from Abbott invoices, which shall commence on the date of the improper deduction.
The following reason codes are to be used when supplying payment information to Abbott:
Any further questions can be directed to your Abbott Customer Service Representative at 800-551-5837.