Before a consumer can get their supplies from MSI, there is a list to check all necessary requirements are available.
This is an example of a new consumer who just got the prescription and now ready for an order.
![](http://employee.rpromise.com/wp-content/uploads/2019/05/1-1-1024x614.png)
These are the tabs to check:
- VIEW AOB
- VIEW RX
- RECENT ORDERS
- MANUAL CERTIFY ELIGIBILITY
- HOLD CODE
- FO NOTE
- NOTES
VIEW AOB
For new consumer, it is allowed to send the first order without the AOB. For consumers without AOB. This is how it looks like.
![](http://employee.rpromise.com/wp-content/uploads/2019/05/2-1-1024x269.png)
For the 2nd shipment, the VIEW AOB should look like this:
![](http://employee.rpromise.com/wp-content/uploads/2019/05/3-1-1024x261.png)
VIEW RX
This is how it looks like if a consumer has a valid RX.
![](http://employee.rpromise.com/wp-content/uploads/2019/05/4-1-1024x549.png)
These are examples when RX can be the reason of holding the consumer’s order.
RX is blank
![](http://employee.rpromise.com/wp-content/uploads/2019/05/5-1-1024x549.png)
When the RXFromDate, Refills, RXToDate are refilled, CSRs still need to make sure the RX Status.
![](http://employee.rpromise.com/wp-content/uploads/2019/05/7-1.png)
There are different RX Status that can affect a consumer’s order.
- OK- it means that RX is valid and can be use until the valid date provided.
- Missing Refills- it means that Doctor’s office sent RX but the Refill Part is missing.
- For Illinois consumers- they can have 12 maximum refills. (meaning 1 year supply of items)
- For all other state- can only get a maximum of 5 refills every prescription
- NotDrsSignature- it means that there is a different doctor who signed the RX.
- DxCode- it means that the diagnosis code provided on the RX is not about incontinence and should be billable to Medicaid
RECENT ORDER
This is an example of a blank Recent Order
![](http://employee.rpromise.com/wp-content/uploads/2019/05/8-1-1024x484.png)
This is an example of the Recent Order View with order.
![](http://employee.rpromise.com/wp-content/uploads/2019/05/9-1-1024x482.png)