Before a consumer can get their supplies from MSI, there is a list to check all necessary requirements are available.
This is an example of a new consumer who just got the prescription and now ready for an order.
These are the tabs to check:
- VIEW AOB
- VIEW RX
- RECENT ORDERS
- MANUAL CERTIFY ELIGIBILITY
- HOLD CODE
- FO NOTE
For new consumer, it is allowed to send the first order without the AOB. For consumers without AOB. This is how it looks like.
For the 2nd shipment, the VIEW AOB should look like this:
This is how it looks like if a consumer has a valid RX.
These are examples when RX can be the reason of holding the consumer’s order.
RX is blank
When the RXFromDate, Refills, RXToDate are refilled, CSRs still need to make sure the RX Status.
There are different RX Status that can affect a consumer’s order.
- OK- it means that RX is valid and can be use until the valid date provided.
- Missing Refills- it means that Doctor’s office sent RX but the Refill Part is missing.
- For Illinois consumers- they can have 12 maximum refills. (meaning 1 year supply of items)
- For all other state- can only get a maximum of 5 refills every prescription
- NotDrsSignature- it means that there is a different doctor who signed the RX.
- DxCode- it means that the diagnosis code provided on the RX is not about incontinence and should be billable to Medicaid
This is an example of a blank Recent Order
This is an example of the Recent Order View with order.