Customer Service August 10, 2020 admin Leave a comment Welcome to your Customer Service 1. It is one of the most common elements of age. A. Blindness B. Deafness C. Baldness 2. It is a great way to give older people the help they need. A. Be generous. Give them money. B. Pay them a visit C. Having them write down the information on a piece of paper. 3. Identify if the statement is True or False: Seniors often take longer to make decisions, understand requests and respond their interaction should be met with frustration or annoyance. A. True B. False 4. If one encounters an irate consumer or contact person. How will you handle them? A. You should sound serious B. Treat them rudely with sternness in your voice so they will know you don't get intimated easily. C. Try to pacify them first let them know the truth and that you will seek further 5. It is one of the greatest annoyances in all of customer service. A, When the person talks without any trace of sympathy. B. When the person responds out of context to the topic C. When customers have to repeat their story 6. It's a fairly common pet peeve of seniors to feel like they're being patronized or belittled. When interacting with employees who are younger than them. A. True B. False 7. Fill in the blank with the correct answer to the statement: Many ________ are lonely. They don't necessarily mean to talk excessively or share story after story while discussing matters of business, but when they don't have many people at home they often can't help it. A. Parents B. Elderly customers C. Youngsters 8. Fill in the blanks with the correct answer to the statement: Avoid ______ their stories. A. Cutting B. Deleting C. Changing 9. Which of the following statement is a principle of improving customer service for the elderly customers? A. Recognize their wisdom and treat them how you would treat others. B. Be well versed in various forms of communication including verbal communication. C. Take the time to listen, no matter the topic D. Talk down to your elderly customers. Let frustration show in your voice E. A, B & C 10. Identify which among the statement is True? A. Listening goes a long way. B. Not every communication experience with your elderly customers will go perfectly. C. The risk of loosing customers will greatly decrease. If you will make a concentrated effort of making seniors feel as valued as anyone else. D. All of the above. Time is Up!
