I DON’T HAVE ENOUGH SUPPLIES
Okay, let me take note of that, I will be assigning your concern to the person who can make changes on your order. Please expect a call from one of our customer representatives regarding this matter.
PATIENT IS IN THE HOSPITAL
I’m so sorry to hear that, since ____ is in the hospital, we will be cancelling the order for the mean time and you can call us back at 1800 777 6647 once ____ has been disregard.
WHY AM I GETTING A LITTLE
Regarding the quantity of your supplies, they’re actually based on the amount prescribed by your doctor. What we can do on our end is to send a new RX request to you doctor with your desired amount and you can call them to let them know that you have requested for product adjustment.
REFER A FRIEND FORM
By the way, along with your order, there is a piece of paper, we call it refer a friend form. If you know someone who needs incontinence supplies and wound care product, you can pass it along so we can give them samples at no cost.
I’ll check on our office, and see what I can do. Just to set your expectations, you will be receiving a call form our CSR to follow up on changes.
PA, OH, IL- 31 days
DE- 90 days 1800-777-6647
I WANT TO CHANGE THE SIZE/MAKE/BRAND
This was prescribed by your care managers or doctors. If you need to make changes, we need to refer you back to them.